The Robinson Promise
Here at Robinson Jewelers we offer a Diamond & Gemstone Guarantee on any piece purchased or made from and in our store; we will replace, free of charge, any diamond or gemstone that is lost from the original mounting. In order for your diamond and gemstone guarantee to remain in effect you must have a Robinson Jewelers professional check and clean your piece of jewelry every 4 months and have it correctly documented on our provided guarantee form. In addition, all necessary repairs noted must be completed by our in-store jewelry repair center.
Robinson Jewelers guarantees the integrity of the piece you are purchasing for the first 12 months. During this period, we will replace or repair your mounting free of charge against all defects in material or workmanship. For your mounting guarantee to remain in effect you must have it correctly documented on the guarantee form. In addition, all necessary repairs must be completed by our in-store jewelry repair center.
Lifetime Check & Clean
Robinson Jewelers promises to check and clean your piece of jewelry for its lifetime at no charge to you. Our hope during this check and clean process is to ensure your piece is in top shape. Please provide this diamond & gemstone guarantee every 4 months for documentation during this check and cleaning process. Although you are only required to come very 4 months, we want you to be comfortable coming at any time Monday-Saturday at your convenience.
*This guarantee DOES NOT cover normal wear and tear, chipped or cracked stones, mysterious disappearance of stones, stones lost because of neglect, normal wear of prongs, the finish of your ring, damage caused by another person or object, or shank issues. Failure on the part of the purchaser to have the piece inspected and cleaned every 4 months will fully void this guarantee.
*Please use the enclosed appraisal for insurance purposes. We suggest purchasing insurance for your jewelry to cover mysterious disappearance, chipped or cracked stones, or stones lost due to neglect. It would be our pleasure to update your appraisal every 5 years for current retail replacement value of your piece.
633 Red Banks Road | Arlington Village | 252-321-7000 | firstname.lastname@example.org